There have been many movies about the tragic story of the Titanic. The arrogance and ignorance present during its maiden voyage, the Titanic, which was a trip past.
And made several warnings, but unfortunately, not taken seriously the warnings. On April 14, 1912 Titanic received six warnings that were in the icy mountains surrounding them. On the night of April 14, Titanic hit an iceberg and sank to the bottom of the Atlantic Ocean.
For other entities, what happened to the Titanic does not happen to them. We learned a lot from the mistakes that made the Titanic.
There are many examples that follow and form a parallel to what happened to the Titanic and how an entity can learn from the mistakes of the Titanic.
1. Titanic was only 16 lifeboats, which was not enough to save everyone on the boat.
Only been used about 60% of the capacity of the entire lifeboats! "No company has a contingency plan in place? Being supported computers, particularly servers, up on a regular basis? Now being many backup servers on a daily basis, and sometimes around the clock.
When I was working in the Office of the support, this afternoon of our girls and was named "Queen backup" because he took all major server backup seriously. Society was very fortunate to have a "backup Queen" because there have been many instances where our main server crashed and lost information. Fortunately, information retrieval quick and painless due to the machine being backed up on a regular basis.
We were very lucky to have someone who took the initiative to manage server backups. Is this your company that lucky? Yes, you can do the backup be very boring. However, loss of important data can be very exciting, but in a negative way.
2. Not issued crew control tower, or "crow's nest", and binoculars to better search for icebergs.
Staff did not get the proper tools to use to do their job. The company using your own software for the job? Are you saving money to upgrade the operating system and software, but are losing customers? If you are losing customers, and you do not really save any money at all.
The right equipment can range from the very basic, such as issuing headphones compatible with the phone system to customer service representatives, to ensure that the backup generator can work well because of the power outage.
3. Jabbar had a total of watertight compartments 16. At first, it seemed so good, but unfortunately, each compartment did not hold itself. Each room looks like ice cube tray. Poured water flooded when the cabin, in the next compartment. Each room and did not seal completely from the water itself.
No company has a contingency plan in place a good recovery? If a fire or flood hit buildings, would you be able to resume normal activities within days or is it just a matter of months?
Send your information you have on the site off-site so you can place the last to reach your valuable information?
4. The Titanic Go full speed at night in iceberg-infested waters.
Your devices in your business running at 100% on an ongoing basis? Costing you stop at those machines need to be repaired? Are you really saving money by not buying more machines? It cost more machines exceeds the cost of the current stop on your computer?
5. Titanic did not heed the warnings of many icebergs.
Titanic iceberg warnings received six on the day it sank! Do you have a sales force, customer service and / or help desk really listen to your customers? Said Sam Walton, founder of Wal-Mart, the most important person in the organization can be one welcomes guests. Too many companies do not even realize how each person represents their company!
The competition is too much in the market have failed to respond to warnings. Industries such as telecommunications, cars, office supplies, and soft drinks, and a restaurant, this is the tip of the iceberg, it is worth taking seriously warnings. Some companies may not have the luxury of six warnings that the Titanic got. Sometimes, it can only be one warning break. This is why encouraging companies that do, and take seriously, customer feedback is valuable and can be a gold mine.
6. Defender Titanic illuminated white to signal for help.
Red is the color of the glow standard to be used to refer to help. When the sinking of the Titanic, and injured defender luminous white of the ship. And one or two ships many miles away say the white flares, but did not explain the white flares and warning messages.
Not your organization to use the appropriate means of communication? And ensure that all stakeholders understand what others are saying? Many groups within the organization speak completely different languages. Translations of sales, technology and management would also like to bring three different languages.
7. Pressure Bruce Ismay, president of White Star and Captain Smith unrealistic goals and dangerous.
Ismay wanted the Titanic to arrive in New York on Tuesday, April 16. To achieve this goal, the ship had to travel at full speed most of the time. Ismay enrollment proved to be dangerous because of the disappearance of the ship.
The level of Ismay was similar to the level of CEO. Is the CEO of your company and the rest of the management staff to set realistic goals? And the private managers to ensure two-way communication? Reactions necessary for the survival of any business because it is not participating in the many managers daily activities.
8. Wireless priorities of the two companies "do not focus on the priorities of the ship.
Most of the aristocrats in the first-class passage paid both operators bonuses to wire messages to New York. One of the main operators of the Titanic ship other says "shut up" after receiving a flood warning. Was a strong rebuke has cost thousands of lives.
Is this customer service makes every possible effort to maintain and get new customers? A customer service representative courteous and competent save thousands of dollars and the company can be more! I had the chance to experience the face of many of the leading exponents of customer service. I said many supervisors Czech I really appreciated their help and also fortunate to have such a representative is a big part of their team.
9. Not steel construction of the Titanic tested in cold weather.
The steel linings made in the early 20th century already fragile. Unfortunately, they have not been tested thoroughly hard to determine the stress level of the structure can withstand.
Being tested enough for your company's products? Are your models with the challenges of customer demand? Crash tests are way the company uses to the fullest extent?
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